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FAQ

PRODUCTS

Are your hair products suitable for all hair types?

No, our products are specifically formulated for Afro, kinky, frizzy, curly, and locs hair, but some of them may also be suitable for wavy, quickly re-greasing, gray, or white hair.
We recommend that you read the descriptions under each of our product sheets to find the one that best suits your needs and to find the routine that will suit you best.

How do I choose the right products for my skin or hair type?

We recommend carefully reading the descriptions of our products, which include advice on the skin and hair types they are designed for.

We also offer a personalized diagnosis to best meet your needs.

If you have any further questions, please do not hesitate to contact our customer service department at service-clients@noireonaturel.com.

I am not Black. Can your products still work for me?

If you have thick, curly, frizzy, or coily hair, our treatments will be perfectly suitable for your specific hair type.

Do you offer usage tips for your products?

Yes, on each product page, you will find usage tips and recommendations to make the most of our products, as well as routine suggestions.

CARE COMPOSITION

Why doesn't Noireônaturel use silicones in its products?

We have chosen not to include silicones in our formulations because these ingredients can create an occlusive layer on the surface of the hair, preventing the hair fibers from being hydrated and nourished. Our products prioritize natural ingredients that promote the health and beauty of your hair by allowing it to breathe.

What is a sulfate and why is it excluded from your products?

Sulfates are powerful cleansing agents often found in shampoos. While effective at removing dirt, they "strip" hair and skin of their natural oils, causing dryness and irritation. We opt for gentle, natural surfactants such as glutamates that cleanse without harshness.

What are quaternary ammoniums and why don't you use them?

Quaternary ammonium compounds (Quats) are conditioning agents often used in hair products for their detangling properties. However, they can be too heavy and create residue on the hair. Furthermore, their manufacturing process is harmful to the environment, which is why at Noireônaturel, we prefer natural alternatives that nourish and detangle without weighing down the hair.

Why did you choose to formulate your skincare products without silicones, sulfates, and quaternary ammonium compounds?

We have chosen not to include silicones in our formulations, as these ingredients can create an occlusive layer on the hair surface, thus preventing hydration and nourishment of the hair fibers. Our treatments prioritize natural ingredients that promote the health and beauty of your hair by allowing it to breathe.
Using products without these ingredients helps preserve the natural health of your hair and skin. This promotes hydration, shine, and softness, while reducing the risk of irritation and undesirable residues. Our formulations are designed to respect and enhance your natural beauty while preserving the environment.

NOIREÔNATUREL ORGANIC CERTIFICATES & LABELS

What organic labels do you use for your products?

Our products are certified by recognized labels in the organic cosmetics industry, such as Ecocert, Cosmébio, and Nature et Progrès for our soaps and body butter. These labels guarantee that our products meet strict standards regarding natural ingredients and manufacturing processes.

What does an "organic certified" product mean?

An organic-certified product is made from ingredients that come from organic farming. This means that no chemical pesticides, herbicides, or synthetic fertilizers were used in the cultivation of the plants. In addition, organic cosmetic products do not contain harmful chemical additives.

How do organic labels ensure product quality?

Organic labels require manufacturers to adhere to strict criteria throughout the production process, from ingredient cultivation to processing and packaging. This includes regular checks and audits to ensure products meet established standards.

What are the benefits of using organic certified products?

Certified organic products are not only better for your skin and hair, but they are also environmentally friendly. They are generally less likely to cause irritation as they do not contain harsh chemicals. In addition, organic farming promotes biodiversity and respect for ecosystems.

How can I check if a product is organically certified?

Every product on our website is accompanied by information on its certifications, including the logo of the relevant organic label. You can view the list of ingredients and certification details on the product page.
Ecocert also provides a list of certified companies.

Are your products Vegan?

Most of our treatments are vegan, with the exception of Tendre Croco, Frizouilles & Cie, Milk Shake, Shampoo Cream, and Enhancing Treatment Mask, which contain honey or its derivatives, as well as non-vegetable yogurt powder, for their emollient and repairing properties.

Are your hair products suitable for all hair types?

No, our products are specifically formulated for Afro, coily, kinky, curly, and loc'd hair, but some of them may also be suitable for wavy, quickly greasy, grey, or white hair.
We recommend reading the product descriptions to find the one that best suits your needs.

ORDERING PROCESS

What are the delivery times?

Delivery times vary depending on your location, but generally, you can expect to receive your order within 2 to 5 business days after shipment.

Can I return a product if I'm not satisfied?

Yes, you can return a product within 14 days of receipt, provided the item is unopened and in its original condition. Please refer to our return policy for more details on the procedure.